The machine locked with my laundry inside — what do I do?
If safe to do so: (1) unplug the machine, (2) wait 15–30 minutes, (3) plug back in. If it remains locked, call 1-800-526-5760 immediately.
How often should washers be cleaned?
Every 6–12 months. Run a cleaning cycle with a washing machine cleaner, and leave the door open after each use to prevent mildew.
My clothes are still wet after the wash cycle — what do I do?
Do not transfer to the dryer. Move the clothes to another washer and run a spin-only cycle to remove excess water before drying.
The dryer isn’t getting hot — what should I check?
Make sure your clothes were properly spin-dried first. Overloaded dryers and very wet clothes reduce heat effectiveness. If the issue persists, report it to support.
How do I report a broken machine?
Call 1-800-526-5760 or submit a report online. Please have the machine number ready — it’s on the label on the machine.
How quickly do technicians respond?
Technicians are typically on-site within 24–72 hours.