Full-service laundry room management. No upfront costs.

Prior to the completion of the new laundry room installation, Hercules notifies the management company and building superintendent of an agreed date (usually no more than one to two days after the installation) to conduct a “Laundry Room Open House.” This Open House allows the residents of your building to meet representatives from Hercules and have any of their questions addressed. It also allows our representatives to demonstrate the use of the new washers, dryers and revaluing equipment, as well as the most efficient ways to do laundry.

After the signed contract is returned to Hercules, the installation team at Hercules begins
the scheduling of the new laundry room installation, which includes mailing paint and tile
samples (if applicable based on the terms of the contract) for review by the Management
Company or the Board of Directors. Once the selection process is completed and shared
with Hercules, we select the required painters and flooring company to complete the job.

The laundry room survey includes an assessment of the laundry room’s floor, walls, existing
venting, plumbing and electric, and overall space for the installation of new machines.
Measurements are also taken for all wall space and flooring. The representative will assess
the existing gas lines, drains, and the location of the laundry room (basement, lobby-level,
floor by floor) - and if anything needs to be planned for at the time of the installation (steps,
doorways, overhead pipes).

After we receive the signed contract, a new installation will usually take no more than 60 days. This includes a timeframe of about 1-3 days for Hercules to coordinate the removal of the existing laundry room provider’s equipment.  If the room is empty, the 60-day installation period can be significantly reduced. The “typical installation” assumes that all required electric, venting and plumbing is already in place.

The number of washers and dryers will depend upon the family composition of the occupants, the number of apartments to be served, the presence or abscence of children, and the number of laundry rooms in the building.

You can request a proposal online or by calling the Hercules office. The proposal request is assigned to a Hercules Account Representative, who surveys the laundry room within the next two to three business days. We then prepare and send out a formal written sales proposal, which may be delivered and explained by the Hercules Account Representative, if you prefer.

To report a broken machine:
1. Call Customer Support: 1-800-526-5760 (Mon–Fri, 7 AM–6 PM EST)
a. Or go to Request Service and fill out information

2. Note the machine number (very important!)
3. Provide your building address, laundry room location, and describe the issue in detail

1. Visit https://hercwp.scbw.com/contact-support/
2. Enter your building information
3. Provide the machine number(s) - this is crucial for prompt service
4. Describe the issue in detail

To receive a refund for money lost on cycle, call or email customer service within 24 hrs
of the incident. Then provide the machine # and a description of the issue, so a ticket
can be entered. Customer Services hours: Monday - Friday, 7am - 6pm
Phone: 1-800-526-5760
Email: SERVICE@HERCNET.COM

Email us at service2@hercnet.com. Add your Full first and last name, email, phone #,
and address.

If you're comfortable doing so and it's safe:
1. Unplug the machine
2. Allow it to sit unplugged for 15-30 minutes
3. The machine should reset and the door will release

Important Safety Note: Only attempt this if it's safe to do so. It's not your responsibility to repair
our machines. When in doubt, contact customer support.

Dryers aren’t drying properly.

Ensure clothes are spun-dried first. Overloading or wet clothes reduce dryer efficiency.

Tips for best washing and drying results:

● Do not overload machines
● Leave washer doors open after use to prevent mildew
● Check and clean the rubber gasket (door seal) after use
● Remember that dryers cannot effectively dry soaking wet clothes
● Sort laundry appropriately for best results
● Clean the lint filter before each use.
● Always leave washer doors open after use to prevent mold and odors

If your clothes are excessively wet after the wash cycle:
1. DO NOT put them in the dryer as this can damage the dryer and your clothes
2. Transfer them to another working washer for another spin cycle
3. Immediately call Customer Support to report the issue and request a refund

To report a broken machine:
1. Call Customer Support: 1-800-526-5760 (Mon–Fri, 7 AM–6 PM EST)
a. Or go to Request Service and fill out information

2. Note the machine number (very important!)
3. Provide your building address, laundry room location, and describe the issue in detail

1. Visit https://hercwp.scbw.com/contact-support/
2. Enter your building information
3. Provide the machine number(s) - this is crucial for prompt service
4. Describe the issue in detail

The corresponding websites (herculescard.com, washboard; pinmate) cannot be remotely used to refill laundry cards. The user will need to take the value code they receive after purchase through the website to the add value machine. Then follow prompts on the machine to add value with a code. Once the code is entered, the funds will be added to the card.

No. Your laundry card and the mobile app are separate payment systems with separate
balances. Adding your laundry card number to the app does not link the accounts or allow you
to view your card balance through the app.