Effortless Laundry, Right at Home
Making your laundry days easier, smoother, and greener!
Check out the Hercules Mobile Apps
Hercules has powerful apps that makes your laundry day easier!
Real-Time Availability
No more trips downstairs with a basket of dirty laundry only to find every washer in use.
Mobile Payments
Pay seamlessly with credit/debit cards, digital wallets, or stored balance.
Peak Time Graph
Residents can check the peak time when dryers are being used.
Report Issue
Easy in-app chat for quick help with any laundry issues.
Account & Usage History
Residents can view their full payment history and machine usage.
Request Refund
Users can manage the primary account and sub-accounts of family members.
Refill Your Card
Fast and flexible ways to keep your laundry running.
Laundry Guide
Explore the following laundry hacks that help keep laundry day running smoothly.
Laundry Chemistry
Dirt and stains typically consist of particles such as minerals from soil, protein and other organic matter from living things, or bits of black carbon. The particles are trapped on cloth fibers by grease and oil, which cannot be dissolved in water.
Wash Before You Wear
New York University microbiology professor Philip Tierno conducted studies in which he tested clothing from popular chain stores – including blouses, pants, dresses, swimsuits, and underwear – that was tried on and put back.
Laundry Tips to Help Fight the Cold & Flu
With cold and flu season in full swing, we’re providing some laundry guidelines to help minimize the risk of the bug going household-wide.
How to Extend the Life of Your Clothes
If your clothes came with an expiration date, how past-due would the items in your closets and drawers be?
Laundry Tips: Campus Edition
Packing up the car to head back for another semester? Or maybe it’s your first year of college?
Help Center
Find answers to common questions about Hercules.
How do I report a broken machine? +
To report a broken machine: 1. Call Customer Support: 1-800-526-5760 (Mon–Fri, 7 AM–6 PM EST) a. Or go to Request Service and fill out information
2. Note the machine number (very important!) 3. Provide your building address, laundry room location, and describe the issue in detail
How do I submit a service ticket online? +
Why is my laundry card not filled yet, I just paid online? +
The corresponding websites (herculescard.com, washboard; pinmate) cannot be remotely used to refill laundry cards. The user will need to take the value code they receive after purchase through the website to the add value machine. Then follow prompts on the machine to add value with a code. Once the code is entered, the funds will be added to the card.
Need a Refund?
For any kind of refund-related issues, we’re here to help. Call us to speak with a representative directly.