Prior to the completion of the new laundry room installation, Hercules notifies thenmanagement company and building superintendent of an agreed date (usually no morenthan one to two days after the installation) to conduct a “Laundry Room Open House.” ThisnOpen House allows the residents of your building to meet representatives from Herculesnand have any of their questions addressed. It also allows our representatives tondemonstrate the use of the new washers, dryers and revaluing equipment, as well as thenmost efficient ways to do laundry.

After the signed contract is returned to Hercules, the installation team at Hercules beginsnthe scheduling of the new laundry room installation, which includes mailing paint and tilensamples (if applicable based on the terms of the contract) for review by the ManagementnCompany or the Board of Directors. Once the selection process is completed and sharednwith Hercules, we select the required painters and flooring company to complete the job.

The laundry room survey includes an assessment of the laundry room’s floor, walls, existingnventing, plumbing and electric, and overall space for the installation of new machines.nMeasurements are also taken for all wall space and flooring. The representative will assessnthe existing gas lines, drains, and the location of the laundry room (basement, lobby-level,nfloor by floor) - and if anything needs to be planned for at the time of the installation (steps,ndoorways, overhead pipes).

You can request a proposal online or by calling the Hercules office. The proposal request isnassigned to a Hercules Account Representative, who surveys the laundry room within thennext two to three business days. We then prepare and mail a formal written sales proposal,nwhich may be delivered and explained by the Hercules Account Representative, if younprefer.

If Hercules is asked to provide laundry services for a building with no existing laundry room,nit is the responsibility of the building’s management company or Board of Directors tonprovide the required plumbing, electricity, and gas. Your Hercules Account Representativencan assist with this process and provide the names of plumbers, electricians, and othernrequired contractors. Depending on the size of the room and the complexity of the overallnrenovation, you may need to work with an architectural firm and have them file the propernplans and required forms to complete the renovation.

After we receive the signed contract, a new installation will usually take no more than 60ndays. This includes the time for Hercules to coordinate the removal of the existing laundrynroom provider’s equipment. If the room is empty, the 60-day installation period can bensignificantly reduced. The “typical installation” assumes that all required electric, ventingnand plumbing is already in place.

While the selection of brand new equipment might be appealing, it's not always costneffective. Hercules’ remanufactured equipment is rebuilt from the ground up to completelynrestore it to its original factory condition and performance. This gives the best of bothnworlds: machines that look and run factory fresh at a significant savings. For moreninformation please contact us.

The number of washers and dryers will depend upon the family composition of thenoccupants, the number of apartments to be served, the presence or absence of childrennand the number of laundry rooms in the building.

No. Your laundry card and the mobile app are separate payment systems with separatenbalances. Adding your laundry card number to the app does not link the accounts or allow younto view your card balance through the app.

Our online systems (herculescard.com, washboard, pinmate) cannot remotely reload your card.nWhen you purchase value online, you receive a code that must be entered at the revalue kiosknin your laundry room. Follow the prompts on the machine to enter your code and add the valuento your card.

You can add value to your card in two ways: 1. At the laundry room: Use the revalue machine to add cash or credit card paymentsndirectly to your card 2. Online: Purchase a value code through the website, then enter this code at the revaluenmachine to add funds to your card

The app (CyclePay/CVA) and laundry card are separate accounts. Adding your cardnnumber to the app does not sync balances. Check card balances at the machine.

Machine pricing is determined by the agreement between your building management andnHercules. If you have questions about pricing, please speak with your building Superintendentnor Management office.

Unfortunately, we cannot retrieve or transfer money from lost cards. Laundry cards function likencash, so please keep your card in a safe place. We recommend registering your card in ournrecords (where available) to help with identification if found.

When you purchase a laundry card from the card dispenser, the amount you pay ($5-$10) is fornthe card itself, not value loaded onto the card. After purchasing your new card, you'll need tonadd value to it separately at the revalue machine.

If you're comfortable doing so and it's safe: 1. Unplug the machine 2. Allow it to sit unplugged for 15-30 minutes 3. The machine should reset and the door will release Important Safety Note: Only attempt this if it's safe to do so. It's not your responsibility to repairnour machines. When in doubt, contact customer support.n Dryers aren’t drying properly. Ensure clothes are spun-dried first. Overloading or wet clothes reduce dryer efficiency.n Tips for best washing and drying results:n ● Do not overload machines ● Leave washer doors open after use to prevent mildew ● Check and clean the rubber gasket (door seal) after use ● Remember that dryers cannot effectively dry soaking wet clothes ● Sort laundry appropriately for best results ● Clean the lint filter before each use. ● Always leave washer doors open after use to prevent mold and odors

If your clothes are excessively wet after the wash cycle:n 1. DO NOT put them in the dryer as this can damage the dryer and your clothes 2. Transfer them to another working washer for another spin cycle 3. Immediately call Customer Support to report the issue and request a refund

Pricing is set by your building’s contract with Hercules. Contact building managementnfor details.

Hercules is responsible for servicing and maintaining the mechanical function of the machines,nnot for cleaning them. Regular cleaning is typically handled by building maintenance staff.

Service typically takes 24-72 hours. Our technicians travel to multiple locations each day andnmust service all machines at each site. We'll send email updates when service technicians arendispatched to your location.

1. Visit Request Service in Hercules Contact Support 2. Enter your building information 3. Provide the machine number(s) - this is crucial for prompt service 4. Describe the issue in detail

To report a broken machine:n 1. Call Customer Support: 1-800-526-5760 (Mon–Fri, 7 AM–6 PM EST)n a. Or go to Request Service and fill out informationn2. Note the machine number (very important!)n 3. Provide your building address, laundry room location, and the specific machinennumber(s)

Yes, most app-related issues can be resolved remotely by our support team. Contact customernsupport with details about the problem you're experiencing.

If your laundry room lacks connectivity: 1. Open the app while in your apartment where you have WiFi 2. Set up your payment information 3. Place your phone in airplane mode 4. Go to the laundry room and complete your transaction

For CyclePay app:n 1. Open the app 2. Go to "Change Location" 3. Follow the prompts to update your laundry room For CVA app: 1. Open the app 2. Go to "Laundry Room" 3. Scan the QR code on a machine or type in the room code

The RPMs vary by the exact model number of the washer, but generally, for a top loadnwasher it’s 600 RPM and for a High-Efficiency washer, it’s 800-1,000 RPM.

Water usage varies by washer. However, the new Maytag Front-Load washers usenapproximately 13 gallons of water, and the Maytag Top-Load washers use approximately 35ngallons of water.

According to the Soap and Detergent Association (SDA), using regular detergent maynprevent some soils from completely rinsing out of the HE washing machines. SDAnrecommends avoiding problems by using an HE detergent and by running a regularnmaintenance cycle, which means running a full wash cycle without any laundry in thenmachine. Check the manufacturer's instructions and recommendations for specific details.

HE washers can use as little as 20% to 50% of the energy used by traditional agitatornwashers because there is less water to heat (from 20% to 66% less), according to the Soapnand Detergent Association (SDA).

This is the key element in determining income potential in any given building or location. If anresident uses the equipment one time per week with one white clothing load and one darknclothing load using two typical top-loading washers and two matching dryers in the process,nthey do two loads per week or approximately eight and one-half loads per month. A building with young families with children will do substantially more loads per month thanna building with "empty nesters" or seniors.

Although "up-front money" or "bonus money" might sound like a windfall, neither is what itnseems. Both are discounted money paid at the beginning of the agreement that otherwisenwould be paid over the life of the agreement. Thus, the larger the "bonus" payment, thensmaller the rental or share of the collections paid throughout the term of the agreement.

If your rental income depends on percentage of the money collected, you will either have tontrust Hercules figures as fair and accurate, or oversee the collections made by Herculesncollection personnel. If you have a Smart Card system installed, accountability isnautomatically built into the electronics and accurate reports can be easily rendered. Innaddition, utilizing a hand-held control unit, Maytag computerized washer and dryer modelsnoffer advanced two-way data communication. This state-of-the-art system providesncomplete accountability throughout an entire laundry operation.

How much rent Hercules will pay is often dependent on the vend rates of your laundrynequipment. Don't assume, however, that increasing the vend rates will automaticallyntranslate into an increase in laundry room income. If there is a laundromat close to thenbuilding, or if you do not police the use of private machines in the apartments, you havenevery reason to maintain moderate pricing. Usually as the vend rates increase, demandnfalls.

The majority of agreements entered into today are between five and 10 years, with thenaverage being seven. The longer the agreement, the more generous the terms of thencontract will be.